Recently I went to a local bookstore to turn in some books. I’m starting to declutter my home little by little. I have a long way to go and have been taking baby steps, one huge bag at a time. I have books in every room of the house. I guess you could say I became a book hoarder. 🙂
When I was at the bookstore I saw a sign that said you can reserve a space on their large couch area for book clubs. I thought this would be a great place for the Coffee, Coaching & More group. When I asked about reserving the area none of the staff knew how I could reserve the space. The manager was out and one of the staff members said to me they didn’t even know there was a space in the bookstore to reserve.
As I was leaving, I said to one of the employees I’m a life coach and wanted to reserve the space to coach small groups. She said to me, we need a coach here because the communication in the place is terrible. I smiled and said yes, communication is very important and I can do group coaching on how to improve communication. She went over and grabbed a bookstore flyer and said to me, call in a few days when the manager gets back.
Quote: “Communication is the real work of Leadership” ~ Nitin Nohria
As a leader, communication is an extremely crucial skill to have. The ability to communicate and train employees to assist customers when the boss is away is vital. Employees need to feel confident to answer customers questions and not have to rely on the manager.
A supervisor is not helping their employees or customers by hoarding all the information. Being a good leader is about preparing employees to tackle all challenges that arise and provide excellent customer service so the business runs smoothly, no matter what.
Self Reflection Question:
When you are unavailable do you feel confident the business will run efficiently without you?
Please share your thoughts on this question: What have you personally done lately to increase your communication skills with others?
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