Posted in Blog, Business Inspiration, Career Inspiration, Leadership Inspiration, Personal Inspiration

How Do We Reattach with Work at the Start of a New Day?

This question below was recently tweeted to me and few other coaches by Robbie Stakelum @Robbie_BXL.  He attached a new study on reattachment.

In professional and personal coaching we often talk about importance of detaching from work outside of working hours.  But how do we reattach with work at the start of the day? Do we have routines that set ourselves up for a productive day?

What does being reattached to work mean?

According to the new study Sonnentag and Kühnel (2016: 380) described reattachment to work as rebuilding a mental connection to one’s work after a non-work period (e.g., a free evening or a weekend). Reattachment means thinking about the upcoming workday and mentally preparing for it.

My Response:

I thought I would spend some time answering this question here in a blog post. There is no way I could respond with 140 characters on Twitter.   Plus this study and question has me fired up BEWARE!  

Yes, I feel all employees should be reattached when they are at work.  People need to be focused, motivated and actually do their job!

At the start of the work-week or start of the work-day, of course, you need to mentally prepare for it, however, my regular audience are the people who don’t turn off work and are constantly thinking about work 24/7, they don’t unattached from work at all, this is why they need work-life balance strategies.

I know there are people who don’t reattach at work.  They do the bare minimum not to get fired and are just going through the motions.  In their mindset, they are just collecting a paycheck. They make their coworkers and supervisors angry because they are not lightening the workload.  Yes, they really do need to step it up, reattach and take pride in working.  Do they ever wonder why they don’t get promoted or respected.  Well, it is because they are not attached to doing their job.

It’s time to reattach!

You have come back from the weekend or a vacation.  I’m glad you enjoyed yourself and relaxed.  Now, it’s time to get back to work.

How do you get reattached to work?  It’s quite simple.  Motivation comes from within the person.  You have a job to do.  Time to get refocused on your job duties.

🦋  During your commute get into the right mindset of going back to work.

🦋  When you get to work prioritize your workload.

🦋  Concentrate on the things you need to get accomplished and complete them.

Conclusion from the Study:

Taken together, this study brought to light the multiple pathways by which reattachment to work in the morning relates to work engagement during the day. Results suggest that reattaching to work before actually starting work sets the tone for the workday through anticipating high task focus, mobilizing positive activated affect, and recognizing available job resources. Task focus, positive activated affect, and the availability of job resources, in turn, enable high work engagement. Reattachment to work in the morning is a low-effort strategy that employees can use in order to start their workday in an optimal way. Organizations may develop norms and routines that help employees reattach to work and that support them in smoothly transitioning into the workday.

My view of the conclusion of the study:

I do agree with the study that reattachment to work in the morning has a positive effect on your day and work performance.   I don’t agree with the study, that it is up to organizations to develop norms and routines to help employees reattach to work and support them in smoothly transitioning into the workday.  I believe that motivation comes from within the employee, not the organization developing norms and routines for them.

Takeaway:

Employees need to take responsibility and accountability for their own work performance.  It is not up to the organization to develop norms and routines for reattachment to work.  Who wants to be known as (“the slacker” or “that person”) who everyone dislikes because they aren’t focus on their job duties and others have to carry their workload.  Be responsible, accountable, motivated, engaged and take pride in your work performance.  It really is easy to reattach yourself to your work, if you set your mind to it. ~ Patti

Please share this blog post with your colleagues, friends, and family on all your social networks! 

How about creating Harmony in Your Life; click on the link  21- Days Optimal Work/Life Balance Workshop.

Stay up to date and receive the Coaching for Inspiration with Patti quarterly newsletter by clicking HERE.

Follow Coaching for Inspiration with Patti for daily updates on FACEBOOK  and TWITTER

Do you want more work-life balance strategies? Come and join my new Facebook group called Work-Life Balance with Patti

Do you want better relationships? If yes, come hang out with Angela Ambrosia, Love & Relationship coach and me while listening to all of our podcast adventures called Building Better Relationships at Home and Work with Angela & Patti Podcast

Want even more tips about creating better relationships? Come join our Facebook group called Building Better Relationships at Home and Work with Angela & Patti Facebook Group

This question below was recently tweeted to me and few other coaches by Robbie Stakelum @Robbie_BXL.  He attached a new study on reattachment.

In professional and personal coaching we often talk about importance of detaching from work outside of working hours.  But how do we reattach with work at the start of the day? Do we have routines that set ourselves up for a productive day?

What does being reattached to work mean?

According to the new study Sonnentag and Kühnel (2016: 380) described reattachment to work as rebuilding a mental connection to one’s work after a non-work period (e.g., a free evening or a weekend). Reattachment means thinking about the upcoming workday and mentally preparing for it.

My Response:

I thought I would spend some time answering this question here in a blog post. There is no way I could respond with 140 characters on Twitter.   Plus this study and question has me fired up BEWARE!  

Yes, I feel all employees should be reattached when they are at work.  People need to be focused, motivated and actually do their job!

At the start of the work-week or start of the work-day, of course, you need to mentally prepare for it, however, my regular audience are the people who don’t turn off work and are constantly thinking about work 24/7, they don’t unattached from work at all, this is why they need work-life balance strategies.

I know there are people who don’t reattach at work.  They do the bare minimum not to get fired and are just going through the motions.  In their mindset, they are just collecting a paycheck. They make their coworkers and supervisors angry because they are not lightening the workload.  Yes, they really do need to step it up, reattach and take pride in working.  Do they ever wonder why they don’t get promoted or respected.  Well, it is because they are not attached to doing their job.

It’s time to reattach!

You have come back from the weekend or a vacation.  I’m glad you enjoyed yourself and relaxed.  Now, it’s time to get back to work.

How do you get reattached to work?  It’s quite simple.  Motivation comes from within the person.  You have a job to do.  Time to get refocused on your job duties.

🦋  During your commute get into the right mindset of going back to work.

🦋  When you get to work prioritize your workload.

🦋  Concentrate on the things you need to get accomplished and complete them.

Conclusion from the Study:

Taken together, this study brought to light the multiple pathways by which reattachment to work in the morning relates to work engagement during the day. Results suggest that reattaching to work before actually starting work sets the tone for the workday through anticipating high task focus, mobilizing positive activated affect, and recognizing available job resources. Task focus, positive activated affect, and the availability of job resources, in turn, enable high work engagement. Reattachment to work in the morning is a low-effort strategy that employees can use in order to start their workday in an optimal way. Organizations may develop norms and routines that help employees reattach to work and that support them in smoothly transitioning into the workday.

My view of the conclusion of the study:

I do agree with the study that reattachment to work in the morning has a positive effect on your day and work performance.   I don’t agree with the study, that it is up to organizations to develop norms and routines to help employees reattach to work and support them in smoothly transitioning into the workday.  I believe that motivation comes from within the employee, not the organization developing norms and routines for them.

Takeaway:

Employees need to take responsibility and accountability for their own work performance.  It is not up to the organization to develop norms and routines for reattachment to work.  Who wants to be known as (“the slacker” or “that person”) who everyone dislikes because they aren’t focus on their job duties and others have to carry their workload.  Be responsible, accountable, motivated, engaged and take pride in your work performance.  It really is easy to reattach yourself to your work, if you set your mind to it. ~ Patti

Please share this blog post with your colleagues, friends, and family on all your social networks! 

How about creating Harmony in Your Life; click on the link  21- Days Optimal Work/Life Balance Workshop.

Stay up to date and receive the Coaching for Inspiration with Patti quarterly newsletter by clicking HERE.

Follow Coaching for Inspiration with Patti for daily updates on FACEBOOK  and TWITTER

Do you want more work-life balance strategies? Come and join my new Facebook group called Work-Life Balance with Patti

Do you want better relationships? If yes, come hang out with Angela Ambrosia, Love & Relationship coach and me while listening to all of our podcast adventures called Building Better Relationships at Home and Work with Angela & Patti Podcast

Want even more tips about creating better relationships? Come join our Facebook group called Building Better Relationships at Home and Work with Angela & Patti Facebook Group

To schedule “one on one coaching” with Patti – click on the “Schedule Now” button below:

Online scheduling
Posted in Blog, Business Inspiration, Career Inspiration, Inspirational Moments, Leadership Inspiration, Personal Inspiration

Feeling Stuck in a Dead-End Job?

How do you know when you are in a dead-end job?

I have spoken to a lot of people who feel stuck in a dead-end job. When Sunday comes around, they dread thinking about going to work the next morning. On Monday mornings, they hit the snooze button multiple times and force themselves out of bed. They push themselves with positive affirmations or the opposite with “I hate my job” self-talk on the way to work.

🦋 Do you feel like you could do your job in your sleep?

🦋 Are there no advancement opportunities where you work?

🦋 Do you feel hateful and resentful when you walk through your workplace?

🦋 Do you get any acknowledgment for a job well done?

Well, here are some questions below to ask yourself. Answer them with the first reaction you have.

🦋 Am I learning any new aspects in my position?

🦋 Are my job duties challenging to me?

🦋 Do I enjoy going to work every day?

🦋 Am I motivated and strive to increase my productivity level?

🦋 Do I feel I am making a difference?

🦋 Are my coworkers positive at work?

🦋 Am I positive at work?

If you answered no to these questions, you might be feeling stuck in a dead-end job.

What are some options to improve my career situation?

Create a Career Journal to track your career goals, action steps, certifications, accomplishments, achievements, and references all in one area.

Making or adding to your career journal is a great way to be organized and refocus on your career path.

What’s in a Career Journal:

  • Career goals and ideas
  • Keep track of career progress
  • Lessons learned
  • Coaching strategies
  • Advice from mentors
  • A private place to vent career disappointments
  • Keep positive affirmations and quotes
  • Gain a new perspective
  • Resume, cover letters, interview tips, interview questions, thank you notes, recommendations, references, and certifications
  • Mission statement and values
  • Develop a career action plan
  • Keep motivated and inspired
  • To celebrate the small successes

How to Get Started:

  • Get a large binder; put all your career paperwork and ideas into it
  • Then decide if you want to put all your information into a computer document, on-line journal, a book journal, or a binder
  • Organize by categories
  • Add to your career journal regularly
  • Please keep it in a secure place

Self-Reflection Questions for Career Journal:

  • What did I learn?
  • What did I accomplish?
  • Did I receive any compliments? If so, what was it, and who said it?
  • How did I make a difference?
  • Did I have any setbacks, and how did it affect me?
  • How can I change my situation and get new career opportunities?
  • Where should I start networking to meet new people and look for better job opportunities?

What to consider:

Should I stay at my current employment or move on?

Make a list of “why to stay” and “why to go.” Be upfront and honest. No holding back from the truth of the matter!

  1. What’s keeping me here?
  2. Are there other options?
  3. If, so what are they?
  • A Transfer within the company?
  • Start job hunting?
  • Hire a career coach?
  • Go back to school and learn something new?
  • Retirement?

After making and reviewing the list to “stay or go.” What did this list tell you?

Take Away:

Don’t stay in a job where there is no opportunity for advancement. Leap of faith and try something different. You will have a career purpose with meaning again. Whatever decision you make to either stay or go, having a career journal will keep you organized and focused on your career goals and prepare you for the next career opportunity. ~ Patti

Comments are always welcome.  

Please share this blog post with your colleagues, friends, and family on all your social networks! 

Are you interested in one to one coaching with me?  I have coaching packages available.  Contact me at patti@coachingforinspirationwithpatti.com

Patti’s groups, podcasts, online course and more

Work-Life Balance Hacks for Busy Leaders who LOVE their Career but Want MORE in Life! 

This course is for leaders who are crazy busy, working 24/7 and want something more in their life.  7 easy hacks to create some personal life balance in this so-called busy life!

Enroll today for $25.00

How about creating Harmony in Your Life; click on the link  21- Days Optimal Work/Life Balance Workshop.

Stay up to date and receive the Coaching for Inspiration with Patti quarterly newsletter by clicking HERE.

Follow Coaching for Inspiration with Patti for daily updates on FACEBOOK  and TWITTER

Do you want more work-life balance strategies? Come and join my new Facebook group called Work-Life Balance with Patti

Do you want better relationships? If yes, come hang out with Angela Ambrosia, Love & Relationship coach and me while listening to all of our podcast adventures called Building Better Relationships at Home and Work with Angela & Patti Podcast

Want even more tips about creating better relationships? Come join our Facebook group called Building Better Relationships at Home and Work with Angela & Patti Facebook Group

Posted in Blog, Business Inspiration, Career Inspiration, Leadership Inspiration, Personal Inspiration

How Does Coaching Change Lives?

May is my favorite month!

It is springtime, International Coaching Week and so much more.  Coaching has such a powerful and unique way of changing lives for the better.

International Coaching Week (ICW) is May 7-13, 2018

What is International Coaching Week?
International Coaching Week (ICW) is an annual week-long global celebration of the coaching profession, which the International Coaching Federal (ICF) local chapters and members spread the word about coaching and how coaching changes lives.

What is Coaching?
Coaching is client focused.  The coach recognizes each client is a unique individual with the ability to determine their own priorities, goals, and action steps towards what they truly want in life.  The coach assists the client through active listening, asking questions, and affirming the client’s accountability.

How Does Coaching Change Lives?

Recently, I asked one of my client’s the following questions:

What has been your experience working with me as your coach?

Answer:  You are firm, when I am not.  You are able to clarify where I may not be standing up for myself – or what I am here to do.  You are fair, and see what is the fair or appropriate thing to do in situations that involved partnership, teams and relationships with others.  You simplify what I am looking for, so I don’t waste time, you help me get straight to the point.

It actually inspires me to do good, be a better person, be INVESTED in people, be caring, be passionate AND be connected to those I work with.  Think about myself and my needs AND think about the needs of others, while making sure I don’t sacrifice my needs.  A lot of care. You make me feel I’m worthwhile, valuable and you make me feel that others are worthwhile and valuable, and show or support me to support the value in others.

How do you think my coaching has helped you become a better leader?

Answer:  By being fearless to express my needs.  In simple terms, so even if I have emotions about expressing my needs.  I still express them.  Plus clarifying the benefits of expressing my needs to the best outcome for all involved.  It is important to understand what coaching means and why it can be essential to your life in and out of the office.

I wrote this poem Life is Liking Hiking a Mountain by Patti Oskvarek about experiencing coaching and how it can make a big difference in people lives.

I had submitted this poem to the International Coaching Federation (ICF) Phoenix local chapter a few years ago and included a testimony from a client. The testimony is at the end of the presentation. This testimony is a good reminder of how coaching can change people’s lives for the better and why I became a coach.

Click on the click below to view the International Coaching Federation (ICF) Phoenix Chapter Presentation and scroll down the page to the presentation and read the testimony at the end as well.

Life is Liking Hiking a Mountain by Patti Oskvarek

What do you think?  Are you ready to learn more about the coaching experience?

If so, click on the link and sign up for the 21- Days Optimal Work/Life Balance Workshop.

Have you experienced coaching?  If so, feel free to share about your coaching experiences.  Comments are always welcome and please share this post with your colleagues, friends, family and on your social networks!

To learn more about one to one coaching with Patti – email me at: patti@coachingforinspirationwithpatti.com

Become a Better Leader [e-Book] Click here to download your copy.

Posted in Blog, Business Inspiration, Inspirational Moments, Leadership Inspiration, Video

Boundaries – Why? [Video]

In today’s video I talk about setting boundaries and being comfortable with setting them.

Setting boundaries and respectfully communicating them defines limits which creates mutual respect and healthy relationships.

Reflection Questions For Setting Boundaries:

  • What is the purpose of setting this particular boundary?
  • What is the inappropriate behavior?
  • What is appropriate behavior?
  • What is the benefit of having healthy boundaries with this situation or person?
  • How will you establish the boundaries?
  • What if the person doesn’t react the way you want them too?  How will you handle the situation?

When boundaries are clear and followed, both people have a sense of what is appropriate and mutual respect is established within the relationship.

To learn more about How to Set Boundaries; sign up and click on the link 21- Days Optimal Work/Life Balance Workshop.

Comments are always welcome and please share this post with your colleagues, friends, family and on your social networks for others to get inspired!

To learn more about one to one coaching with Patti – email me at: patti@coachingforinspirationwithpatti.com

Posted in Blog, Business Inspiration, Leadership Inspiration, Personal Inspiration

Moving Out of Comfort Zone to Get What You Want in Life!

Moving Out of Comfort Zone to Get What You Want in Life!

It is easy to stay in our comfort zone and do the same things, day in and day out.  Go to the same grocery store, gas station, restaurants, and route to work.  There is a feeling of familiarity knowing where things are and being able to quickly get in and out.

What does being in your comfort zone mean?

It is a natural state of where most people feel comfortable and want to be.  When we stay in our comfort zone we get complacent and bored.  It is easy to remain within our comfort boundaries than to face challenges, change, fear or adventure.  Getting out of our comfort helps us grow and deal better with change.

Outside of your comfort zone is where the magic happens. ~ Unknown

Let’s discuss the benefits of trying new things and having a little more adventure in life.

When we stay in our comfort zone we miss out on professional opportunities, new life experiences and personal growth.  By doing stuff a little different and taking chances, it changes our focus and we may become happy, motivated, challenged, confident and inspires a positive outlook at life.

Tips for moving away from comfort zone:

  1. Do one thing different each day.
  2. Drive a different route to and from work.
  3. Make a new food or drink recipe.
  4. Try a different restaurant.
  5. Order something you have never had before; such as a different type of coffee blend, a cocktail or a meal.
  6. Listen to a new radio station.
  7. Learn a new hobby or take a martial art class.
  8. Read a different type of book.  Something you wouldn’t usually read.
  9. Do something on your bucket list.
  10. Go on some type of adventure.
  11. Celebrate after you did something new and different, which was out of your comfort zone.

The biggest rewards in life are found outside your comfort zone. Live with it. Fear and risk are prerequisites if you want to enjoy a life of success and adventure. ~ Jack Canfield

Take away:

Comfort is easy.  How will you grow if you stay in the same place?  Take small daily steps doing something different either at work and/or at home life.  By staying within your comfort zone, you may miss out on professional opportunities, new life experiences and learning new things.  Take a risk, don’t think about it, and just do it.  Push your personal boundaries, break free and live in the moment.  Be adventurous, you will definitely be surprised at how much your confidence level has increased!

Call to Action:

Get out of your comfort zone and take one small step to do something different in your daily routine. Respond back how it felt.  ~ Patti 🙂

Comments are always welcome and please share this post with your colleagues, friends, family and on your social networks!

To learn more about a balanced life; sign up and click on the link 21- Days Optimal Work/Life Balance Workshop.

How about some one to one coaching with Patti? – to learn more email me at: patti@coachingforinspirationwithpatti.com

 

Posted in Blog, Business Inspiration, Leadership Inspiration, Personal Inspiration

Breaking Bad Work Habits at Work

good-and-bad-habits

Bad habits in the workplace are everywhere.  None of us are perfect and we all have done at least one, some, or all on the list below.  A bad habit at work can damage career opportunities.  It is now time to become aware of them and stop doing them.

Here is a list of bad habits:

Tardiness – Arriving to work late, taking too long for breaks and lunches.

Gossiping

Complaining

A Negative Attitude

Procrastination

Lack of Enthusiasm

Lack of Motivation

Resisting Change

Being Disorganized

Lack of Manners

Interrupting People While Talking and/or Talking Over Them

Disrespectful

Demanding

Rude

Putting People Down

Talking Down to People

Lack of Listening

Isolating Yourself – Not a Team Player

Not Carrying Your Share of the Workload – Avoiding to Work

Being Unproductive ~ not doing the job; examples: surfing the internet, social media, purchasing stuff on-line, abusing personal cell phone by texting and/or on personal phone calls instead of working.

How to Break Bad Work Habits:

  • Identify
  • Recognize and decide to stop
  • Replace the bad habits with doing something positive

If your bad habit is tardiness, start showing up to work earlier.  If your bad habit is gossiping, stop and walk away when others start.  If your bad habit is unproductive, put your cell phone away and check it at break and lunch time.

Take away:

Have the desire and commitment to stop.  Think about what options you have to replace the bad habit.  Put it into action.  Start with one bad habit and conquer it.  Then move onto the next with confidence and perseverance.

Self-Reflection Questions:

What is your list of bad habits?

Which one will you stop and replace first?

Comments are always welcome and please share this post with your colleagues, friends, family and on your social networks!

Become a Better Leader [e-Book] Click here to download your copy.

Quiz – Is Your Job Too Stressful?

To learn more about one to one coaching with Patti – email me at: patti@coachingforinspirationwithpatti.com

Posted in Blog, Business Inspiration, Inspirational Moments, Leadership Inspiration, Personal Inspiration

What Motivates You?

motivation

 

What is motivation?

According to the dictionary MOTIVATION means the following:

1. the act or an instance of motivating
2. desire to do; interest or drive
3. incentive or inducement

 

I truly believe that motivation comes from within the person.  If they want it, they will commit and go after it.

Why is commitment so important?

When you are committed in doing something, then you are driven to get it.  People can be lead towards something, that doesn’t mean they will act on it.  It could be the best thing for them, if they don’t see it, or want it, they won’t act on it.  Wanting it leads to being motivated to get it.

Questions to Get Motivated:

Do you really want it?

How badly do you want it?

Why do you want it?

What does it mean to you to get it?

Are you willing to make sacrifices to obtain it?

What are the potential obstacles?

How will you overcome them?

What will your life look like when you get it?

Are you motivated yet?  If not, what will get you motivated?  Write these questions and answers down.  Reflect on them daily.  Dream about them.  Stay positive and focused on what you want.  Your thoughts are the key to success and staying motivated.  Don’t give up when you face difficulties.  Come up with solutions to get around the obstacles and just keep going until you get it!

Comments are always welcome and please share this post with your colleagues, friends, family and on your social networks!

Become a Better Leader [e-Book] Click here to download your copy.

Quiz – Is Your Job Too Stressful?

To learn more about one to one coaching with Patti – email me at: patti@coachingforinspirationwithpatti.com

Posted in Blog, Inspirational Moments, Leadership Inspiration, Personal Inspiration

Arizona Hiking

Fall is one of my favorite times of the year with the cooler temperatures.  Cooler weather for me means it is hiking season.  Hiking is a great way to relieve stress.  I enjoy hiking in Arizona because it is so diverse in vegetation and elevations.  You can hike throughout the year depending on where you go within the state.  Let me tell you a little bit about hiking and the benefits of getting outdoors in nature.

Hiking on 2-18-13 with Patrick 043

Hiking Etiquette:

  1.  Follow and stay on the trails.  The paths are designed to preserve the natural vegetation, keep the area beautiful and for hikers to know their way.
  2. Keep to the right on the path so other hikers can pass.
  3. Pass on the left and announce yourself with “hello”.  When passing stay on the path.  Bikers yield to Hikers.  Hikers and Bikers yield to Horses.  When in a hiking group hike single file.
  4.  Hikers going uphill are given the right away over hikers going downhill.
  5. Pack in and pack out.  Carry your litter out.  Bring a plastic bag to carry your litter inside your back pack.

What to take on a day hike:

  1. Back pack
  2. Bring plenty of bottle water or hydration pack filled with water
  3. Small first-aid kit
  4. Small bottle of sun screen
  5. Small packages of snacks and lunch items
  6. Thin lite weight Pancho in case it rains
  7. A charged cell phone and a compass.  Most smart phones have a compass.
  8. Small flashlight and extra batteries
  9. Small survival knife
  10. Small hand sanitizer
  11.  Matches or lighter
  12. Map of the trail

What to wear:

  1.  Hiking boots
  2. Thick socks
  3. Layered clothes depending on the weather and climate changes
  4. Sun glasses
  5. Hat

Plan your hiking route ahead of time and always tell someone else, where you are going in case of a emergency.  It is a good idea to hike with a partner for safety reasons.

Small Steps

Here is a list of some of my favorite places for a day hike:

Hiking at Butcher Jones 11-12 013

The benefits of taking a hike:

Hiking gets your blood pumping, the body moving and being outdoors with nature has a calming influence on the mind and spirit.

Take away:

Hiking outdoors has lots of benefits.  Beautiful locations, the sceneries, fresh air, wildlife, birds chirping, and water rushing.  It is relaxing and calms the soul.  Gives you time to enjoy what is around you and forget about everything else.  On each trail, path and hike you see the beauty and feel at peace.  In today’s world we all need to see the beauty around us, have some calm peaceful moments and spend more time appreciating nature as well as each other.  Just think, what a difference life would be if we each took a little more time enjoying what wonders are around us and go for a hike!

Comments are always welcome and please share this post with your colleagues, friends, family and on your social networks!

Become a Better Leader [e-Book] Click here to download your copy.

Quiz – Is Your Job Too Stressful?

Posted in Blog, Business Inspiration, Leadership Inspiration, Personal Inspiration, Podcasts

Customer Service Week: Appreciating Employees

[Audio Available Below]happy-employees

This week is Customer Service Week.  How will you be showing appreciation towards your employees which are the face of your business?  As a leader it is important to show appreciation toward your employees and not just during “Customer Service Week” but throughout the year.

Here are some good reasons why to reflect gratitude and appreciation towards staff:

  • They have the most interaction with the customers.
  • If employees have a bad attitude and treat customers horribly.  Customers will not purchase your product, services or even come back.
  • Employees are the face of the company and reflect company values.
  • How staff interact with customers is the key for a successful business.

Here is a Scenario of Great Customer Service:

Regular customers like coming into a restaurant not just because of the delicious food.  Customers come back most of the time because of the excellent customer service and how they were treated.  When a customer feels welcome, acknowledge and treated special they will continually come back.  They will choose your restaurant because it makes them feel satisfied and valued.

The same goes for an employees.  When they feel valued and are treated well. The employees will continue to want to come into work, share their talents and make suggestions on how to make the business better.  The staff will belong to the organization.

Take Away:

Treat your employees as what they are doing is making a difference.  When employees feel valued they will give their best effort towards the job.  Being a good leader is a reflection of excellent staff.

I would love to see your comments about what you did to show your appreciation towards staff and what was their reaction.

Comments are always welcome and please share this post with your colleagues, friends, family and on your social networks!

Become a Better Leader [e-Book] Click here to download your copy.

Quiz – Is Your Job Too Stressful?