Posted in Blog, Exploring Life and Work with Patti Podcast, Leadership Inspiration, Podcasts

Exploring How To Keep Your Team Engaged as a Manager and Supervisor

Click to listen to Episode 15 – Exploring How To Keep Your Team Engaged as a Manager and Supervisor

Today I will explore how to keep your team focused and engaged as a Manager and Supervisor. 

Employees make decisions and actions daily that can affect workplace morale, customers, the organization, and profits.

How are you and your team engaging in work?

Is there good engagement between you and your employees?

Do you enjoy the workplace atmosphere? Do they?

What is the key to keeping employees focused and engaged in their work?

  • Start with talking to your employees, getting to know them, and showing interest in them. Ask them how they are doing. Let them speak and listen to them. Provide some open dialogue throughout the conversation. Look at them while they are talking. Be present instead of thinking about other things.
  • Spend time learning about your employees. What are their backgrounds, interests, and values?
  • Provide on-the-job training to help them to succeed. Find their learning style, such as visual, hearing, reading a manual or procedures, hands-on learning, etc.
  • Give employees opportunities to grow in personal development. Employees who develop their work skills and a creative mindset will more likely stay and promote within the company.
  • Give employees special projects and assignments outside their regular duties when they have asked for something else. Employees who are satisfied and learning new things are much more engaged and focused at work.
  • Coach employees with encouragement and act on their suggestions if possible.
  • Encourage employees to network within the company.
  • Have employees participate in the hiring process and have the whole team meet potential candidates. Is this candidate someone who will work well with the team? Get their feedback and perspective. They have to work with this person just as much as you do.
  • Provide some recognition to the hard-working employees and the ones who complete their projects within the target timeframes. And show your appreciation for their accomplishments. Say “thank you” and give them praise for their excellent work.
  • Encourage employees to take breaks to help them get refocused and inspired. Stepping away for a few minutes rejuvenates people.
  • Set clear expectations and make sure your employees understand what expectations. Be clear and direct about workplace goals and objectives. Put the expectation in writing and follow up with the employee on their progress. They may struggle and need guidance to find another way to complete the task. Break down tasks into small achievable steps. This way, they will feel safe and start working on things.

Employees stay with leaders who show interest in them. They are more engaged and focused when they feel appreciated, making a difference and giving credit for their contributions. When a manager and supervisor reflect gratitude towards their employees, everyone will want to come to work each day and give their all!

Today’s podcast Affirmation

I am engaged and focused in my work and team!

Did you find this helpful? If so, please share this podcast with others!

Until next time when we meet again!

#managers #supervisors #leadership #leadershipdevelopment #anchorpodcast #managementpodcast #leadershippodcast #management #employeeengagement

Posted in Blog, Exploring Life and Work with Patti Podcast

Exploring Staying Positive In A Unfavorable Work Environment As A Manager and Supervisor From Chaos To Calm

Click to listen to podcast Episode 14 Exploring Staying Positive In A Unfavorable Work Environment As A Manager and Supervisor From Chaos To Calm

Hi, Managers and Supervisors. How’s it going?

In this podcast episode Exploring Staying Positive In A Unfavorable Work Environment As A Manager and Supervisor From Chaos To Calm I am going to explore staying positive in an unfavorable work environment.

When you are a manager and supervisor, you get harsh treatment and judgment from your superiors and subordinates. The top tells you to do things your employees don’t want to do, and you are stuck in the middle and have to enforce it.  

How do you stay upbeat when continually being pushed down by others?

I understand how easy it is to get sucked into negativity, drama, or a bad attitude when in a toxic work environment. Some people want to pull you into their emotional drama—rude comments about others, sarcastic undertones, and the energy vampires who want to drag everyone else down with them. But unfortunately, people don’t even realize that they have a negative attitude because it has become a habit and spills into their personal lives.

Self-reflect are you personally responsible for the drama since you are in charge of your area? If yes, how can you change it?

When working in a toxic environment, people may start to take everything personally because of the feeling of being verbally attacked, one-upping, taken advantage of, or pointing out mistakes or faults, especially if peers want to move higher in management. They will do anything to make you look bad if they feel you are a threat. As time goes on, it takes a toll on people’s emotions, values, and self-worth.

We all contribute to the workplace vibe in some way or another by how we interact and communicate our thoughts, instructions, crucial feedback, praise, and dealing with backstabbing, betrayal, and interpersonal relationships.

This situation is one of the biggest challenges people face when working with others.

However, there is hope.

What are some strategies to help you stay positive?

  1. When your peer is causing conflict, think about the best way to handle this situation. What are their motives? Should you walk away and not engage and excuse yourself from the conversation? How will it appear if you walk away or stay and engage? Is this person setting you up to react unfavorably in front of others? If you react and respond unfavorably, is it worth the consequences? If it is an employee, you will need to engage in private after both of you have had time to self-reflect on the situation and calm down the heated emotions—Journal how you are feeling and brainstorm solutions to resolve the conflict or crisis. Keep your journal in a locked, safe place.
  2. When there are unkind remarks about someone else, say something nice about that person. This action tends to halt the conversation.
  3. Listen to uplifting music, recite positive affirmations and go for a walk to get clarity.

Be the person you want to be around. Focus on what you want in your life and remove the thoughts of what you don’t—set goals for how you will change your situation and put them into action. Hire a leadership and life coach to help you get where you want to be. ~ Patti

Today’s podcast Affirmation

I am a positive influence in the workplace!

Did you find this helpful? If so, please share this podcast with others!

Until next time when we meet again!

Coffee with Patti – is a beautiful way to express your appreciation and support.

If you would like to work with me for coaching services, click the “Schedule Now” button below.

#managers #supervisors #leadership #leadershipdevelopment #anchorpodcast #managementpodcast #leadershippodcast #management

Posted in Blog, Exploring Life and Work with Patti Podcast, Leadership Inspiration, Podcasts

Exploring Changing The Feeling of Dread At Work To Excitement Again From Chaos To Calm

Click to listen to Episode 13 – Exploring Changing The Feeling of Dread At Work To Excitement Again From Chaos to Calm.

This podcast episode will discuss and reflect on changing the feeling of dread at work to excitement again. 

Hi, Managers and Supervisors. How’s it going?

Do you remember the days you were excited to get up and work?

You loved having this career and learning new things. You lit up the office with your enthusiasm. You were like a sponge; you soaked up all the knowledge you could get. 

When did everything at work change from excitement to dread?

Was it a slow fade over time?

How did it happen?

What changed in you, and when did you start to dread going into the office?

Was there disappointment or being set up for failure?

A new boss, was there Unethical people getting promoted?

A shift in the company vision or goals?

Unreasonable workload?

Have the work duties changed?

Too many ridiculous meetings?

Too many emails to answer?

Are the work schedule boundaries blurred?

We all have been here at some time or another with a job. We want something more challenging and exciting if you feel like this; maybe it is time for a new direction in your career path. 

As managers or supervisors, we must realize that our employees also get to this point of dread when they no longer feel challenged or excited to come to work. We need to look for those signs that they are bored and the job is not lighting them up anymore. 

What can you do to help them enjoy work again?  

Has something changed in the work environment? If so, what is it? What’s the true undercurrent causing the dread? Is there a solution?

A leader’s words, actions, and deeds set the path for how the team interacts with you, the team, and customers, contributing to the energy and flow of the work environment. 

Are you leading by your emotions, your staff’s emotions, company policies, or critical thinking? 

How is your attitude at work affecting those around you and yourself?  

You know what you want and what you don’t want. So what is holding you in a job that you feel bored and on the road to nowhere? What can you do to change this back to feeling excited again? Do you have a mentor or coach helping you to succeed and promote within your company?

How is your employee’s attitude at work? 

What’s holding them back in their job performances? 

Are you mentoring and coaching them to succeed?

What could make you feel alive again in your work situation? 

Reflect on all these questions and think about what are some solutions for you. You know something needs to give, but the only way it will change is if you put it into action.  

Today’s podcast Affirmation

Each day I am developing my career and my staff!

Did you find this helpful? If so, please share this podcast with others! 

Until next time when we meet again!

Coffee with Patti – is a beautiful way to express your appreciation and support.

If you would like to work with me for coaching services, click the “Schedule Now” button below.

#managers #supervisors #leadership #leadershipdevelopment #anchorpodcast #managementpodcast #leadershippodcast #management 

Posted in Exploring Life and Work with Patti Podcast

Exploring Journaling For Managers and Supervisors From Chaos to Calm

Click to listen to Episode 9 – Exploring Journaling For Managers and Supervisors From Chaos To Calm.

Hi, Managers and Supervisors, How’s it going?

In today’s podcast episode, we will be exploring the technique of journaling in the workplace as a manager and supervisor and how it may help keep you in the proper perspective during challenging situations.

Journaling may work out specific problems, generate ideas, and brainstorm. Writing down thoughts, ideas, and emotions can help release tension and encourage creative thinking. This writing can help develop new ideas for products and services and improve customer service techniques. Focusing on the concept, process, or development through journaling may challenge you to discover creative solutions.

Journaling Questions:

  1. What happens if you react right now or at this moment?
  2. What will happen if you decide not to respond?
  3. What are the benefits of walking away and taking time to reflect before handling the situation?
  4. How can you handle this situation calmly?
  5. How will you overcome obstacles in the way?
  6. After you have time to reflect, how will you respond?
  7. What are your action steps now?

Did you find this helpful? If so, please share this podcast with others!

Today’s podcast Affirmation:
I journal to make good decisions!

To purchase Work-Life Balance Affirmation Cards 
https://coachingforinspirationwithpatti.com/worklife-balance-affirmations-cards/

Until next we meet again!

Coffee with Patti – is a beautiful way to express your appreciation and support.

If you would like to work with me for coaching services, click the “Schedule Now” button below.

#managers #supervisors #leadership #leadershipdevelopment #anchorpodcast #managementpodcast #leadershippodcast #management #journaling #journalformanagers #journalingforsupervisors

Posted in Blog

Exploring The Feeling of Being Unheard and Underappreciated at Work From Chaos to Calm

Click to listen to podcast Episode 7 – The Feeling of Being Unheard and Underappreciated at Work.

Hi, Managers and Supervisors. How’s it going?

In this podcast episode, we will explore the feeling of being unheard and underappreciated at work?

This topic is for anyone who feels that they are not recognized or appreciated. As a manager and supervisor, this is a daily occurrence stuck in the middle between top management and employees and getting crap from both sides. So every day, you push down resentment, disappointment, words, anger, and chaos within yourself and others. 

One of these days, it will bubble over, and the dragon will explode with harsh words and actions.

You are to pretend everything is great when you don’t believe it yourself in the decisions made from above, but you have to enforce and ensure it is completed and done that way. You have to convince employees to change how they do things when they disagree and don’t want to.  

When you speak up with your concerns, you are ignored and labeled as trouble-makers or uncooperative. The yes people promote and get recognition for your work. You are the doer and get things done but not acknowledged for all your accomplishments.

Your boss has promised you a promotion numerous times, but it doesn’t happen, and eventually, a yes person gets the position and over you. 

How heartbreaking is that?

You’re so good at your job your boss doesn’t want you to move up they keep you stuck in a dead-end job or career.

Being ethical may get you passed over for a promotion. 

Why is that? 

Do employers want honorable people or not? 

Isn’t it better to be an honest person than not? 

I’m lost for words because this is really happening, people. 

Keeping your mouth shut is expected, and nodding your head in agreement is the norm instead of working together to make things better and sharing ideas and processes to streamline.  

Keeping mouths shut and agreeing is causing chaos, resentment, overload, anxiety, and burnout in the workplace because things aren’t getting done correctly and efficiently.  

How can this change?

How many of you out there has a boss you can sit down with and say; this isn’t working; the staff is frustrated and on overload? If you do. Show some appreciation to them every once in a while. They need encouragement to keep pushing on with a thankless job. These people want to make a difference and want to do what is right, and they do open their mouths and disagree at times, even when rejected and not appreciated.

When people feel appreciated, heard, and can express their ideas, they might go the extra mile to speak up and change the environment from chaos to calm.

Today’s podcast Affirmation

I am heard and appreciated! 

Did you find this helpful? If so, please share this podcast with others! 

Until next we meet again!

Coffee with Patti – is a beautiful way to express your appreciation and support.

If you would like to work with me for coaching services, click the “Schedule Now” button below.

#managers #supervisors #leadership #leadershipdevelopment #anchorpodcast #managementpodcast #leadershippodcast #management 

Posted in Blog

Exploring The Power of Pausing, Reflecting Before Responding from Chaos to Calm

Click here to listen to Episode 6 – The Power of Pausing, Reflecting Before Responding from Chaos to Calm

Hi, Managers and Supervisors. How’s it going?

In this podcast episode, I will be discussing the technique of pausing before reacting or responding as a Manager or Supervisor.

Have you ever responded from a knee-jerk reaction and wished you hadn’t?

Have you considered stopping, pausing, and reflecting before reacting as a manager and supervisor when in the middle of chaos?

I know this can be difficult at times, especially when in the middle of a crisis. However, in leadership, we’re geared to resolve the problem as quickly as possible.

When taking a pause and time to reflect, we won’t jump immediately to the wrong conclusion or react unfavorably or lash out.

Many times in my career, I didn’t pause and reflect before responding, and I regretted it because it went from calm to chaos by my knee-jerk reaction.

Have you done that as well?

Think about all the times you reacted harshly or over the top.

How did that work for you?

Probably not good for you looking like an ass or for the person or people around you.

Do you wish you could go back in time and change your response?

Using the pause, reflecting before responding can help you not regret your reaction if used at that moment.

When at work and someone is rude to you and disagrees. Pause for three to five seconds before responding. Pausing will allow you time to reframe your response or decide not to react and change the situation from the emotions of chaos to calm.

Have you ever received an email at work that put you into a rage?

Pause, Reflect and Don’t send the email response right away. You may regret it and could damage your career or reputation!

I think everyone has sent an email they regretted sending or replying some time or another.

What if you do receive a nasty passive/aggressive email?

Before responding to the email:

  • Write out your reply.
  • Please don’t send it and walk away. If possible, sleep on it.
  • Rewrite the email response when you have calmed down.
  • Have someone else read it to help tone down the language before hitting the send button.

Here’s A Quote To Remember: “Anger doesn’t solve anything. It builds nothing, but it can destroy everything”. – author unknown

Don’t get me wrong, as a manager or supervisor. You have to be direct with employees to inspire them to improve their work performance. We can’t ignore the situation and let it continue.

  • Have a plan on how to address it.
  • Write it out and practice what and how to say it.

There are also times when you need to respond immediately and make a quick decision. When possible, take the opportunity to pause and reflect.

What is happening around you?

It may change your approach and captivate a great solution.

How can you practice pausing and reflecting into your leadership routine and have it become a habit?

Here are some Self Reflection Questions to Ponder or Journal about:

What are your thoughts about pausing and reflecting?

How will you incorporate it into your leadership style?

Today’s podcast Affirmation ~ I pause and reflect before responding!

Did you find this helpful? If so, please share this podcast with others!

Until next we meet again! ~ Patti

Coffee with Patti – is a beautiful way to express your appreciation and support.

If you would like to work with me for coaching services, click the “Schedule Now” button below.

#managers #supervisors #leadership #leadershipdevelopment #anchorpodcast #managementpodcast #leadershippodcast

Posted in Blog, Exploring Life and Work with Patti Podcast, Leadership Inspiration, Podcasts

Exploring The Management Philosophy – You’ve Got A Pulse, You’ve Got A Job From Chaos to Calm

The Management Philosophy – You’ve Got A Pulse – You Got The Job! Not A Good Leadership Practice.

To listen to the podcast episode click here.

Hi, Managers and Supervisors. How’s it going?

In this podcast episode, I will be discussing hiring staff and why it is not a good idea to hire someone with the Management Philosophy – If You’ve Got A Pulse – You’ve Got The Job!

I was at an appointment almost a year ago, and the doctor told me that they were desperate to hire someone quickly. She said if they got a pulse, they got the job. We both laughed. She said we need another body in here as soon as possible. I responded, Sometimes, that doesn’t always work out because they may not be the right fit or have a good work ethic. The funny thing is my husband was talking to me a couple of months before that and suggested that I should write a blog post for “You’ve Got A Pulse, You Got the Job!” 

I guess God and the universe were telling me it was time to discuss this topic. So I did write a blog post about this topic back then, and I wanted to share it on the podcast because, as a manager or supervisor, I feel this is not a good leadership practice.

Filling a chair or position to have a body in it is not a very good idea. When hiring managers don’t spend the time to make sure the candidate is someone qualified and will connect well with staff and customers in the long run, it will cause more anguish for everyone involved.  Why is that? 

One person’s bad attitude, incompetency, or lack of motivation can destroy the work environment. 

Yes, I understand that some companies are understaffed and need people immediately because of high turnover, high caseload, or staffing ratio to the patients, or security and safety reasons and with the Great Resignation happening. However, look at the time and expense of training someone; you will eventually have to let go, or worse, keep someone that is incompetent or a kick-starter to the other employees and customers and causes complete chaos in the workplace.

Lowering the hiring standards is not the answer!

Take some time in the hiring process to get to know the candidate. Then, review the resume and job application. 

Does this person change jobs every few months? If so, why? Are they promoting or some other reason listed? If not listed, ask the candidate. 

What kind of positions have they done in the past? Is it equal to the job qualifications? 

Have specific questions about the job in the interview for the candidate to answer. Were the answers clear and concise, and right?

After the interview, call the candidate’s references. Have specific questions about attendance, team player, customer service, and work performance.

If references check out with positive recommendations to the questions answered, ask the candidate to come back and meet your staff if this is allowable in your company. 

Have the candidate engage with the team and see what the job duties entail. 

Remember, the employees have a vested interest because they have to work with this person. If you have an open, honest relationship with your employees, they will give you their opinion. Ultimately you have the final answer on who to hire and who not to hire.

Spending a little time checking out the candidate may save you, your staff, and customers frustration and protect the company’s bottom-line on training and hiring the wrong person.

Here are some Self Reflection Questions to Ponder or Journal about:

What have been my hiring experiences in the past?  

What worked well and what didn’t?

What suggestions from this podcast will I incorporate into my hiring process?

Today’s podcast Affirmation

I make good hiring decisions!

Did you find this helpful?  If so, please share this podcast with others! 

Until next we meet again!

Coffee with Patti – is a beautiful way to express your appreciation and support.

If you would like to work with me for coaching services, click the “Schedule Now” button below.

#podcast #careercoaching #leadership #leadershipcoaching #hiringprocess

Posted in Blog, Business Inspiration, Exploring Life and Work with Patti Podcast, Podcasts

Exploring The Pressure of Perfection on Managers and Supervisors From Chaos to Calm

Hi, Managers and Supervisors. How’s it going?

In this podcast episode, I will talk about the pressures of perfection on managers and supervisors.

As Managers and Supervisors, we put a lot of expectations on ourselves as well as others. 

So why do we feel we have to be perfect? 

Are we putting those expectations on ourselves, or do people expect us to be perfect with our attitude, appearance, decisions, and performance?

It appears that perfection is expected and pressured onto Managers and Supervisors, which trickles down to the employees — the appearance of being perfect and pointing out other people’s mistakes and faults accompanied by harsh judgment has become the norm in workplaces. In this type of environment, there is a lack of focus, creativity, and willingness to try new things. As a result, people don’t grow, nor do the products, services, and revenue.  

It’s okay to make mistakes as long as we learn from them and not continually repeat them. How feedback is delivered can make or break a person, whether at work, home, volunteering, or among friends. Too much nitpicking and micromanaging is why good employees leave. 

A good leader will let employees try new and different processes, especially if the current approach isn’t working, outdated, or becoming mundane. Listening is essential to know what is working and what is not. Being approachable and welcoming is the first step to building trust, hearing what people feel and new ideas, and realizing that mistakes happen. Finally, good leaders are flexible —having a crucial conversation on what happened and working together on how to fix the situation—talking about what worked and what didn’t and coming up with a plan to make it better with an agreeable resolution.

What if you are a manager or supervisor who doesn’t like conflict?

Overcoming the fear of conflict will reduce anxiety, strengthen courage, and promotes better communication skills. Start by responding to emails, voicemails, and texts, even short and the point. Something is better than nothing. Meet with employees, listen, and be engaged. As you address complex situations, it does get easier as time goes on. Communication skills are an essential part of becoming a better leader.  

Managers and Supervisors are the hardest on themselves. When projects fail, they take it to heart and feel awful and embarrassed.

Here are some Self-Reflect Questions to ponder when a mistake or failure happens.

What did I learn?

What will I do differently next time?

What areas do I need to improve?

What did I learn about myself, customers, clients, superiors, and employees from this experience?

An Affirmation to recite to get you through during or after a mistake or failure:

I will not let mistakes from the past carry on into today.

Pretty much everyone wants to do a good job and wants to please their superiors, customers, employees, and clients. So when mistakes happen, knowledging them by taking action steps to rectify them. By doing this, it will reflect, you are an honest person with integrity. This imperfect world sure does need more managers and supervisors like this. Letting go of perfection and being authentic changes the workplace from chaos to calm. 

Until next we meet again!

If you enjoyed this blog post, how about showing appreciation and sharing a cup of coffee with me ☕️ What is share a cup of coffee? It is a beautiful way to express your gratitude and support for my work by buying me a cup of coffee.

If you would like to work with me for coaching services, click the “Schedule Now” button below.

#managers #supervisor #podcast #anchorpodcast #leadershipcoaching #leadershipdevelopment #perfection #pressuresofperfection

Posted in Blog, Exploring Life and Work with Patti Podcast, Podcasts

Exploring Self-Talk and Emotions of the Manager and Supervisor From Chaos to Calm

How’s it going, Managers and Supervisors!

Today, we will explore self-talk and emotions as a manager or supervisor when everything seems not to be going right in the workday, from employees to yourself, and how to change the chaos to calm.

Click to listen to this podcast episode.

Have you ever felt so underappreciated at work? You try so hard, and it just doesn’t seem to go as you planned. Others don’t seem to get the big picture no matter how many times you think you communicated it. You feel like everyone doesn’t seem to care. So why don’t they get it?

It can be chaotic to a Manager or Supervisor; heightened emotions and frustration levels escalate towards others.  

I felt this way many times. Thinking I was communicating clearly and later realizing that was not the case. How does the communication style change from chaotic to calm?

Here are some possible questions that may be going through your mind during these times of frustration:

  • Did I communicate what I wanted correctly?
  • I feel I didn’t handle my disappointment and frustration very well?
  • How, as a supervisor, do I handle this situation in a calm manner?
  • What happened to people’s passion for their work or careers?
  • Have people lost their sense of purpose?
  • Why are so many people just going through the motions towards their jobs?
  • Is there no sense of pride anymore?
  • What happened?

Stop, take a deep breath, and pause.

What positive affirmations can you recite to shift your perspective towards yourself and others to communicate better? 

How about reciting these affirmations to get you started and through the day? 

I am a good communicator!

I am a confident leader!

When you believe you can make a shift, you usually do! 

Being a manager or supervisor, you may have encounter situations throughout your day and get very frustrated. However, I believe most people are not doing what they want to be doing. They may have outgrown the job and may not be pursuing their true calling or career path in life. So they dread getting up every day to a job that brings no satisfaction or purpose in life. If so, they would love to get up every morning and be excited to go to work every day instead of hitting that snooze button numerous times and dragging themselves out of bed with no purpose or passion.

Getting to know the person you are talking to, their learning style, and personality traits is a good start in connecting and communicating better.

How can you help bring some spark back in the workplace and assist your employees in igniting some passion for their job?  

  • Ask the employee is there a project, task, or something they would like to learn within your department. Could you give, teach or mentor them on a particular project? Some employees don’t want to learn anything new; they want to do their job and go home. That’s okay by asking the employee you know if they do or don’t want to learn something new.
  • Talk with them about what aspects they like about their job, and this will give you some ideas for future tasks or assignments to give them in the future. 
  • Listen to them talk about their aspirations in life.
  • Help them set attainable work goals.
  • Schedule training classes with them for self-development or new skills they would like to learn.
  • Delegate different job assignments to them. Get their feedback on what they liked and what they didn’t like about the work.
  • Give them some variety in their job duties, so they don’t become complacent and unhappy.

By trying these techniques, you will find more job satisfaction in the workplace. In addition, employees will have something to look forward to accomplishing and may even stop hitting the snooze button each morning.  

When employees are satisfied and happy at work, it spills out towards the customers, clients, each other, then towards you and company goals and increasing profitability.  

This podcast episode self-reflection question to ponder or journal about:

What keeps me motivated and encouraged to get through my workday as a manager and supervisor?

Today’s podcast episode affirmations:

I am a good communicator!

I am a confident leader!

Until next time!

Coffee with Patti – is a beautiful way to express your appreciation and support.

If you would like to work with me for coaching services, click the “Schedule Now” button below.

#managers #supervisor #podcast #anchorpodcast #emotions #self-talk #leadershipcoaching #leadershipdevelopment