Posted in Blog, Exploring Life and Work with Patti Podcast, Podcasts

Exploring the Work Life of the Sh*t Show Manager and Supervisor

In this episode, there will be some adult language.

Click to listen to Episode 19 – Exploring the Work Life of the Sh*t Show Manager and Supervisor

How’s it going, Managers and Supervisors?

My husband was looking at Facebook and saw an advertisement for a hat that said “Sh*t Show Supervisor. He sent it to me, and we both laughed. I said I should do a podcast episode on the Sh*t Show Manager and Supervisor, get the hat, and wear it while recording it. Too funny. I did consider it, and I might get one. 🙂

What is your definition of a Sh*t Show Manager and Supervisor?

A Sh*t Show Manager or Supervisor is a funny, sarcastic phrase for any manager or supervisor who has to deal with constant chaos, situations that are out of control, and managing of staff, which often turns out badly a total mess, failure, or a downright disaster.

Let’s get real here, Managers and Supervisors are the dumping ground for everything. They get the blame from the top and below. They are in the daily firing range and constantly try to dodge a bullet throughout the workday, every day while at work.

As the years go by, as managers or supervisors, the daily grind starts to wear on them, and some get to the point they don’t give a sh*t anymore, and some are just trying to get through the day without dealing with constant chaos. The job can jade the person’s faith in others, and they start questioning people’s motives and behaviors, especially if they experience betrayal and backstabbing in the workplace.

If you have ever been a manager or supervisor at some time or another, you have lived in the “Sh*t Show work environment. 

If not, were you doing your job or just skating through?

Or truly blessed with a great work environment and wonderful people who worked well together? 

Are you brand new in the manager position or a veteran?

Now, what about the Sh*t Show Managers and Supervisors that love the chaos and are the direct cause of it? They thrive in this environment and love seeing their team under constant pressure, making mistakes, and failing so they can save the day. So how did they get into the position in the first place? Were they good at the technical aspect of the job and got promoted due to that but lacked the people skills? 

The life of a Manager and Supervisor can be lonely at times, working late and may even struggle with an unbalanced home life due to the work stress and the pressures of demands placed on them, which trickle into every aspect of their life.

So, here’s some self-reflection to consider:

Are you a Sh*t Show Manager or Supervisor?

Or a good leader?

What do your employees tell their family, friends, and coworkers about you?

I would love your thoughts on this topic.

Today’s podcast Affirmation:

I let go of my old ways and embrace new ones!

Did you find this helpful? If so, please share this podcast with others!  

Until next time when we meet again!

If you want to learn more about my coaching services and products, go to www.CoachingforInspirationwithPatti.com

Coffee with Patti – is a beautiful way to express your appreciation and support.

If you would like to work with me for coaching services, click the “Schedule Now” button below.



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Posted in Blog, Exploring Life and Work with Patti Podcast, Podcasts

 Exploring Why Do We Avoid Doing What We Truly Want in Life and Work 

Click to listen to Episode 18 – Exploring Why Do We Avoid Doing What We Truly Want In Life and Work

Hi, Managers and Supervisors 

How’s it going?

As Managers and Supervisors, we set the tone of the workplace environment. Our actions, thoughts, goals, and interactions towards ourselves and others contribute to our staff, customers, and if we want to come to work. It spills everywhere if we are unhappy at home or work. 

I know in the past, I felt unappreciated and showed signs of a lack of respect at work. I didn’t want to be at work, and the energy around the office changed from exciting to unbearable. We all have moments like that and push through them.

Why do we avoid doing what we truly want in life and work?

Is it because we are afraid of what others think?

What if we all lived as we wanted and did the work we truly love?

What would the world look like if this was the case?

Would we be happy, peaceful, thoughtful, meaningful, and kind?

What if we held our tongues and didn’t say all the negative things in our heads and to others?

How would that change our relationships at work and home? 

What would the work environment look like, and would that change the work environment and how?

Why do negative thoughts and reactions creep in first instead of happy, positive, loving actions?

What triggers us to think negatively and say rude, unkind words to the people around us? Or consider the worse in others at work instead of the good?

Why do co-workers, the boss, and staff treat each other unkind instead of encouraging each other? What would the work environment look like if kindness came into the workplace? Would people want to go to work and feel safe?

What are happiness at work and home?

Is that what we strive for in life, to be happy, but instead, we have chaos, drama, and people mad at us or around us?

What happened to peace, calm, and love?

What is holding us back from the life we want?

Figuring out what is holding you back from enjoying your life is vital. Being brave and confronting it will end your daily life of constant worry, anxiety, and unhappiness.

What do we need to remove or change to create harmony?

Make a list of the things you want to remove from your life.

Here are some examples:

  • A toxic friend
  • A hostile workplace
  • A verbally abusive partner
  • A controlling family member
  • A destructive behavior
  • A controlling boss
  • Discontent employees
  • Low self-esteem

The big question is, “What do you want in Life and Work?” 

Make a list of things you want to create harmony and balance in your life.

Here are some examples:

  • Positive Encouraging Friends
  • A Motivating Career
  • A Peaceful Home
  • A Happy Loving Family
  • Good Health
  • Some Fun and Adventure
  • A Healthy Lifestyle
  • Confidence and Self Worth
  • Hire A Leadership and Life Coach to help you transition to where you want to be
  • Get a Reiki Session

What action steps will you take to change your life for the better?

Once you start the action steps, you will feel the shift from being trapped and avoiding to a sense of peace and freedom.

Today’s podcast Affirmation

I know where I want to be and take action to get there.

Did you find this helpful? If so, please share this podcast with others! 

Until next time when we meet again!

If you want to learn more about my coaching services and products, go to www.CoachingforInspirationwithPatti.com

Coffee with Patti – is a beautiful way to express your appreciation and support.

If you would like to work with me for coaching services, click the “Schedule Now” button below.


#managers #supervisors #leadership #leadershipdevelopment #anchorpodcast #managementpodcast #leadershippodcast #management #employeeengagement #lifecoachingpodcast #lifecoaching #leadershipcoaching

Posted in Blog, Exploring Life and Work with Patti Podcast

Exploring Whether Perfection Equals Being An Outstanding Manager or Supervisor

Hi, Managers and Supervisors, How’s it going?

In this podcast episode, we will explore whether perfection equals being an outstanding Manager or Supervisor.

Click to listen to Exploring Whether Perfection Equals Being An Outstanding Manager or Supervisor.

Hi, Managers and Supervisors, How’s it going?

In this podcast episode, we will explore whether perfection equals being an outstanding Manager or Supervisor.

In the business setting, we have been conditioned in the business world to be perfect, which is totally the opposite of imperfect. Everything is about image and how to place yourself to get to the top.

But lately, I’ve heard a lot about perfection, and it is okay to be imperfect, but in the business world, imperfection is something people don’t strive for; they strive for the appearance of perfectionism.

We are taught we need to do this and to do that, and everything is based on perception. We’ve been groomed on how to dress and act, and people capitalize on our mistakes to climb up the corporate ladder. Mistakes are challenging because we need to be perfect. We can’t make mistakes and take risks because errors could happen, so how do people learn if they are scared to make mistakes? Some people won’t take risks or get out of the norm. After all, they are afraid that if they take risks, their mistakes will be out there, and someone else will gain because they made a mistake.

So how do we change this? How do we let people be imperfect so they can learn and grow from those experiences of failure?

We have all met someone who appears to have it all together and comes across as having a perfect life. They post all this fun and fabulous stuff on Facebook about their life. They have a great career, a huge house, a brand new car, and a loving home life from appearances, then, later on, you find out it was all a show.

What about a leader that appears to be perfect?

Is anyone really perfect? Hell no, we all have quirks, habits, and personalities that may sometimes rub someone the wrong way, and we make mistakes; that is what a human does.

Do you respect someone who looks and acts perfect, or do you question their motives?

Who do you respect more, someone who is a hot mess but holds it all together or a fake perfect person always looking to make a great impression?

Now don’t get me wrong. I’m not saying you should scatter all your dirty laundry at work and not do your job correctly quite the opposite. However, when someone comes across as always perfect and doesn’t admit to making mistakes, it leaves suspicion and a lack of trust. It is hard to build lasting relationships by not showing your human side. You may be called a fair-weather person and much more.

Good leaders admit they are not perfect and make mistakes while genuinely caring about how their actions affect others. They strive to do an excellent job for the company, their superiors, staff, coworkers, and customers. They admit their mistakes, learn from them, and seek not to repeat them.

What are your thoughts on whether perfection equals an outstanding manager or supervisor?

Today’s podcast Affirmation

Mistakes teach me, and I allow myself to grow from them and the lessons they offer.

Did you find this helpful? If so, please share this podcast with others!

Until next time when we meet again!

Coffee with Patti – is a beautiful way to express your appreciation and support.

If you would like to work with me for coaching services, click the “Schedule Now” button below.

#managers #supervisors #leadership #leadershipdevelopment #anchorpodcast #managementpodcast #leadershippodcast #management #employeeengagement #imperfect #imperfection #imperfectmanager #imperfectsupervisor  #exploringlifeandwork

Posted in Blog, Business Inspiration, Career Inspiration, Exploring Life and Work with Patti Podcast, Leadership Inspiration, Podcasts

Exploring Conquering the What Ifs Syndrome of Hiring as a Manager and Supervisor from Chaos to Calm

Click to listen Episode 16 – Exploring Conquering the What Ifs Syndrome of Hiring as a Manager and Supervisor from Chaos to Calm

Hi, Managers and Supervisors – How’s it going?

In this podcast episode, we are going to explore the hiring process. The hiring process may cause anxiety and overwhelm, especially if you are overthinking the What Ifs.

Let’s explore this scenario –

It is time to hire â€“ A valuable team member who has taken another position, and it is time to start the hiring process for their job. You think you won’t be able to find someone else who could bring as much value to the workplace or be a nightmare of “The What Ifs.”

As a Manager and Supervisor, hiring can be challenging and stressful at the same time. As a result, thoughts run through your head of “The What ifs.”

What if’s â€“ I choose the wrong person for the position. They have interviewed well and know what to say, but they are not coachable or have a toxic attitude towards customers, coworkers, and me when they come in.

Yes, hiring someone may be stressful for you, your team, and the interviewee. Wanting to make the right decision can, at times, overtake you. Relax, pause and take time to clear your mind to reason. You can make the final decision in a few days.

List the pros and cons of the top two candidates. What did they communicate from the interview and resume (CV), and what strengths does the team want and need from the potential candidate to make the team unit more substantial and efficient? What expertise does this candidate bring that can help the team succeed?

Things to consider in the hiring process:

  • Have a least one team member in the interview.
  • How about bringing back the two top candidates for a second interview and having them interact with your team?
  • Have team members review the job duties and discuss with them an average day. Candidates feel at ease with team members and may open up more.
  • After their interaction with the candidate, have the candidate meet with you again informally to ask questions they may have. Putting this into action will tell you a lot the more relaxed they are, and you will get more of a feel of their personality.
  • Later after the top two candidates have come back for the second interview and met with staff, ask the staff what their thoughts are. Remember, they have to work with this person. Their opinions are priceless because they could save a lot of damage to you and the team in the end, and this is where trust and honesty come into play. Do they feel comfortable telling you how they think? Do they feel safe expressing their opinions?
  • Now you have the ultimate decision and are responsible for it. The team will understand and respect your decision if you have communicated well with your team. Your employees must know that you appreciate their feedback and respect their perspectives.
  • Some employees may feel more comfortable giving feedback privately, and sometimes the team may want a group meeting to share their thoughts with you. That is where you know you have a team that cares about the job and the work environment and you as their leader.

It is rare in a workplace to have this hiring practice and employees’ honest feedback. As a manager or supervisor, you want to strive for this kind of teamwork and work environment.

Today’s podcast Affirmation

I hire the best candidate for the job!

Did you find this helpful? If so, please share this podcast with others!

Until next time when we meet again!

Coffee with Patti – is a beautiful way to express your appreciation and support.

If you would like to work with me for coaching services, click the “Schedule Now” button below.

#managers #supervisors #leadership #leadershipdevelopment #anchorpodcast #managementpodcast #leadershippodcast #management #employeeengagement #hiringprocess #exploringlifeandwork

Posted in Blog, Exploring Life and Work with Patti Podcast

Exploring Staying Positive In A Unfavorable Work Environment As A Manager and Supervisor From Chaos To Calm

Click to listen to podcast Episode 14 Exploring Staying Positive In A Unfavorable Work Environment As A Manager and Supervisor From Chaos To Calm

Hi, Managers and Supervisors. How’s it going?

In this podcast episode Exploring Staying Positive In A Unfavorable Work Environment As A Manager and Supervisor From Chaos To Calm I am going to explore staying positive in an unfavorable work environment.

When you are a manager and supervisor, you get harsh treatment and judgment from your superiors and subordinates. The top tells you to do things your employees don’t want to do, and you are stuck in the middle and have to enforce it.  

How do you stay upbeat when continually being pushed down by others?

I understand how easy it is to get sucked into negativity, drama, or a bad attitude when in a toxic work environment. Some people want to pull you into their emotional drama—rude comments about others, sarcastic undertones, and the energy vampires who want to drag everyone else down with them. But unfortunately, people don’t even realize that they have a negative attitude because it has become a habit and spills into their personal lives.

Self-reflect are you personally responsible for the drama since you are in charge of your area? If yes, how can you change it?

When working in a toxic environment, people may start to take everything personally because of the feeling of being verbally attacked, one-upping, taken advantage of, or pointing out mistakes or faults, especially if peers want to move higher in management. They will do anything to make you look bad if they feel you are a threat. As time goes on, it takes a toll on people’s emotions, values, and self-worth.

We all contribute to the workplace vibe in some way or another by how we interact and communicate our thoughts, instructions, crucial feedback, praise, and dealing with backstabbing, betrayal, and interpersonal relationships.

This situation is one of the biggest challenges people face when working with others.

However, there is hope.

What are some strategies to help you stay positive?

  1. When your peer is causing conflict, think about the best way to handle this situation. What are their motives? Should you walk away and not engage and excuse yourself from the conversation? How will it appear if you walk away or stay and engage? Is this person setting you up to react unfavorably in front of others? If you react and respond unfavorably, is it worth the consequences? If it is an employee, you will need to engage in private after both of you have had time to self-reflect on the situation and calm down the heated emotions—Journal how you are feeling and brainstorm solutions to resolve the conflict or crisis. Keep your journal in a locked, safe place.
  2. When there are unkind remarks about someone else, say something nice about that person. This action tends to halt the conversation.
  3. Listen to uplifting music, recite positive affirmations and go for a walk to get clarity.

Be the person you want to be around. Focus on what you want in your life and remove the thoughts of what you don’t—set goals for how you will change your situation and put them into action. Hire a leadership and life coach to help you get where you want to be. ~ Patti

Today’s podcast Affirmation

I am a positive influence in the workplace!

Did you find this helpful? If so, please share this podcast with others!

Until next time when we meet again!

Coffee with Patti – is a beautiful way to express your appreciation and support.

If you would like to work with me for coaching services, click the “Schedule Now” button below.

#managers #supervisors #leadership #leadershipdevelopment #anchorpodcast #managementpodcast #leadershippodcast #management

Posted in Blog, Exploring Life and Work with Patti Podcast, Leadership Inspiration, Podcasts

Exploring Changing The Feeling of Dread At Work To Excitement Again From Chaos To Calm

Click to listen to Episode 13 – Exploring Changing The Feeling of Dread At Work To Excitement Again From Chaos to Calm.

This podcast episode will discuss and reflect on changing the feeling of dread at work to excitement again. 

Hi, Managers and Supervisors. How’s it going?

Do you remember the days you were excited to get up and work?

You loved having this career and learning new things. You lit up the office with your enthusiasm. You were like a sponge; you soaked up all the knowledge you could get. 

When did everything at work change from excitement to dread?

Was it a slow fade over time?

How did it happen?

What changed in you, and when did you start to dread going into the office?

Was there disappointment or being set up for failure?

A new boss, was there Unethical people getting promoted?

A shift in the company vision or goals?

Unreasonable workload?

Have the work duties changed?

Too many ridiculous meetings?

Too many emails to answer?

Are the work schedule boundaries blurred?

We all have been here at some time or another with a job. We want something more challenging and exciting if you feel like this; maybe it is time for a new direction in your career path. 

As managers or supervisors, we must realize that our employees also get to this point of dread when they no longer feel challenged or excited to come to work. We need to look for those signs that they are bored and the job is not lighting them up anymore. 

What can you do to help them enjoy work again?  

Has something changed in the work environment? If so, what is it? What’s the true undercurrent causing the dread? Is there a solution?

A leader’s words, actions, and deeds set the path for how the team interacts with you, the team, and customers, contributing to the energy and flow of the work environment. 

Are you leading by your emotions, your staff’s emotions, company policies, or critical thinking? 

How is your attitude at work affecting those around you and yourself?  

You know what you want and what you don’t want. So what is holding you in a job that you feel bored and on the road to nowhere? What can you do to change this back to feeling excited again? Do you have a mentor or coach helping you to succeed and promote within your company?

How is your employee’s attitude at work? 

What’s holding them back in their job performances? 

Are you mentoring and coaching them to succeed?

What could make you feel alive again in your work situation? 

Reflect on all these questions and think about what are some solutions for you. You know something needs to give, but the only way it will change is if you put it into action.  

Today’s podcast Affirmation

Each day I am developing my career and my staff!

Did you find this helpful? If so, please share this podcast with others! 

Until next time when we meet again!

Coffee with Patti – is a beautiful way to express your appreciation and support.

If you would like to work with me for coaching services, click the “Schedule Now” button below.

#managers #supervisors #leadership #leadershipdevelopment #anchorpodcast #managementpodcast #leadershippodcast #management 

Posted in Blog, Exploring Life and Work with Patti Podcast

Exploring How To Say No When Overcommitted From Chaos To Calm

Click to listen to Episode 12 How to Say No When Overcommitted From Chaos To Calm

Hi, Managers and Supervisors. How’s it going?

How do we truly have a balanced life? 

Between running a business or having a demanding career, family time, alone time with spouse, volunteering, hobbies, taking a vacation and all other promised commitments. 

We get pulled in many different directions, sometimes bringing us to our breaking point. Being overwhelmed can create the appearance that someone wants you to do something for them, and you feel obligated to do it, and you are already overbooked and can’t do one more thing.

What are the signs it is time to say no?

  • feel stress, anxiety, and panic.
  • You don’t want to do it.
  • It is not something you enjoy
  • You’re the go-to person.
  • You can’t get what you already promised completed
  • by the deadline dates.
  • You feel if you say no to that person, they won’t like you,
  • or worse, your boss will be disappointed and punish you somehow.

Do any of these statements describe your situation? 

If yes, are you ready to start saying no?

Action Steps:

  • Make a list of all your obligations.
  • Checkmark the ones you enjoy doing.
  • Circle the ones you don’t.
  • The commitments you don’t want, slowly start
  • removing them from your life.

Take one step at a time and say no to things you don’t have time for or don’t want to do. When you start saying no, it will feel uncomfortable at the start; however, you will be set free to enjoy being you.

Today’s Podcast Affirmation:

I say “NO” easily!

Did you find this helpful? If so, please share this podcast with others! 

Until next we meet again!

Coffee with Patti – is a beautiful way to express your appreciation and support.

If you would like to work with me for coaching services, click the “Schedule Now” button below.

#managers #supervisors #leadership #leadershipdevelopment #anchorpodcast #howtosaynowhenovercommitted #leadershippodcast 

Posted in Blog, Exploring Life and Work with Patti Podcast

Exploring Good Boundaries In The Workplace as a Manager and Supervisor From Chaos to Calm

Click to listen to podcast Episode 10 – Exploring Good Boundaries In The Workplace as a Manager and Supervisor From Chaos to Calm.

Hi, Managers and Supervisors. How’s it going?

In today’s podcast, we explore having good boundaries in the workplace.

Have you ever worked with someone who has no sense of boundaries?

What do I mean? 

Heres’ an example:

Someone who asks you personal things or wants you to do something for them is entirely out of line, sarcastic, embarrassing, and takes advantage? They have no filter or common sense that it is not appropriate.

It could be your boss, a co-worker, or an employee. 

How do you handle these situations without feeling rude, resentful, or used?

Here’s an example of setting boundaries with a person with no filter or asking things that are none of their business

I’ve worked with people who would say what they were thinking without stopping and pausing before speaking. There was no holding back if the words were unkind, insensitive, rude, pushy, harsh, gossip, or nosy. 

I remember working with a person that loved to gossip about everyone at work. She would come into my office and start talking about others or trying to get information out of me. I would say I am swamped right now or change the subject or stand up and tell her I have to go. Finally, she stopped coming into my office to gossip.

What if someone is harsh, unkind, rude, and pushy to you? Ask them – how you are doing or what’s going on. You would be surprised how that can change the conversation from hostile to civil. Stating what’s going on gives them a chance to explain how they feel about their situation or problem.

Here’s an example of someone that takes advantage – the Doer and Slacker 

The doer personality will sometimes take on your people’s work without recognizing that the slacker is pawning it off. Especially when a project is close to a deadline in a team environment, the Doer will step in to finish the project on time.  

How does a Doer get the slacker to complete their part of the project? By not rescuing them. Let the project deadline go over, and don’t protect the slacker, the uncompleted task assigned to the slacker, and everyone knows it. If the slacker is accountable for their actions, they will have to start stepping up to complete their part when everyone doesn’t let them get away with it. Keeping up with the boundary of not doing the slacker work is necessary to change the behavior and for the boss to become aware. Remember, it is not your responsibility for that person’s lack of completion. You are responsible for yourself and you alone; this is a complex concept for the Doer, but setting the boundary of not covering and doing all the work will stop being taken advantage of and give you more time to do the things you enjoy. 

As a manager or supervisor, there are times when employees push the boundaries, asking you things you can’t discuss and communicating to them that you can’t comment on this.

What are some boundary techniques you use at work?

Today’s podcast Affirmation

I have good boundaries at work!

Did you find this helpful? If so, please share this podcast with others! 

Until next we meet again!

Coffee with Patti – is a beautiful way to express your appreciation and support.

If you would like to work with me for coaching services, click the “Schedule Now” button below.

#managers #supervisors #leadership #leadershipdevelopment #anchorpodcast #managementpodcast #leadershippodcast #management #boundaries #boundariesatwork #exploringlifeandwork #managementcoaching #supervisorscoaching

Posted in Blog

Exploring The Feeling of Being Unheard and Underappreciated at Work From Chaos to Calm

Click to listen to podcast Episode 7 – The Feeling of Being Unheard and Underappreciated at Work.

Hi, Managers and Supervisors. How’s it going?

In this podcast episode, we will explore the feeling of being unheard and underappreciated at work?

This topic is for anyone who feels that they are not recognized or appreciated. As a manager and supervisor, this is a daily occurrence stuck in the middle between top management and employees and getting crap from both sides. So every day, you push down resentment, disappointment, words, anger, and chaos within yourself and others. 

One of these days, it will bubble over, and the dragon will explode with harsh words and actions.

You are to pretend everything is great when you don’t believe it yourself in the decisions made from above, but you have to enforce and ensure it is completed and done that way. You have to convince employees to change how they do things when they disagree and don’t want to.  

When you speak up with your concerns, you are ignored and labeled as trouble-makers or uncooperative. The yes people promote and get recognition for your work. You are the doer and get things done but not acknowledged for all your accomplishments.

Your boss has promised you a promotion numerous times, but it doesn’t happen, and eventually, a yes person gets the position and over you. 

How heartbreaking is that?

You’re so good at your job your boss doesn’t want you to move up they keep you stuck in a dead-end job or career.

Being ethical may get you passed over for a promotion. 

Why is that? 

Do employers want honorable people or not? 

Isn’t it better to be an honest person than not? 

I’m lost for words because this is really happening, people. 

Keeping your mouth shut is expected, and nodding your head in agreement is the norm instead of working together to make things better and sharing ideas and processes to streamline.  

Keeping mouths shut and agreeing is causing chaos, resentment, overload, anxiety, and burnout in the workplace because things aren’t getting done correctly and efficiently.  

How can this change?

How many of you out there has a boss you can sit down with and say; this isn’t working; the staff is frustrated and on overload? If you do. Show some appreciation to them every once in a while. They need encouragement to keep pushing on with a thankless job. These people want to make a difference and want to do what is right, and they do open their mouths and disagree at times, even when rejected and not appreciated.

When people feel appreciated, heard, and can express their ideas, they might go the extra mile to speak up and change the environment from chaos to calm.

Today’s podcast Affirmation

I am heard and appreciated! 

Did you find this helpful? If so, please share this podcast with others! 

Until next we meet again!

Coffee with Patti – is a beautiful way to express your appreciation and support.

If you would like to work with me for coaching services, click the “Schedule Now” button below.

#managers #supervisors #leadership #leadershipdevelopment #anchorpodcast #managementpodcast #leadershippodcast #management